Privacy Policy

Effective Date: July 15, 2025

The Missing Piece (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website at https://www.themissingpiece.ai (“Site”).

1. Who We Are

Business Name: Marketing Simple Solutions Inc.
Registered Address: 7250 NW 107 Ave, Miami, FL 33178, United States
Email Contact: info@themissingpiece.ai

The Missing Piece is a fractional marketing consultancy that provides embedded marketing strategy, execution, and AI-driven automation for clients across multiple markets.

2. Information We Collect

We collect only the data necessary to communicate and provide services effectively. This may include:

  • First and last name
  • Email address
  • Phone number
  • Company name
  • Job title or role

We collect this information through website forms, contact inquiries, discovery call requests, and marketing engagement tools (such as LinkedIn or email campaigns).

3. How We Use Your Information

We use your data to:

  • Respond to your inquiries or requests
  • Schedule consultations or demos
  • Send relevant updates and insights about our services
  • Improve website performance and user experience (via analytics tools)
  • Automate communications and workflows through secure AI and CRM platforms

We do not sell or rent your personal information under any circumstances.

4. Use of AI and Automation Tools

To enhance efficiency and improve communication, The Missing Piece uses secure, third-party AI platforms (including OpenAI’s GPT models and Anthropic’s Claude) as part of our operations. Personal data is never stored within these AI systems. When data is processed temporarily (for example, to generate a response or automate a workflow), it is handled through secure integrations such as Make.com, Zapier, or HubSpot. All AI usage complies with our AI Policy, which outlines transparency, data handling, and compliance standards.

5. Cookies and Tracking

We use cookies and analytics tools, including Google Analytics, to monitor site performance and visitor behavior. These tools may collect IP addresses, browser types, and basic interaction data to help us improve content and user experience. You can manage or disable cookies in your browser settings at any time.

6. Email Communications

We use HubSpot, Mailchimp, and similar platforms to send newsletters, insights, and marketing updates. You can opt out of marketing emails at any time by clicking “unsubscribe” in any message or contacting us directly at info@themissingpiece.ai. Transactional emails related to ongoing projects or consultations will continue as necessary to deliver our services.

7. International Data Compliance

We process data from users in the United States, Caribbean, Latin America, and Europe in compliance with applicable laws, including:

  • EU General Data Protection Regulation (GDPR)
  • UK Data Protection Act 2018 and UK GDPR
  • California Consumer Privacy Act (CCPA)

Where required, we apply Standard Contractual Clauses (SCCs) for international data transfers.

8. Data Sharing and Security

We may share your data only with trusted partners and service providers that help us operate our business—such as CRM platforms, automation tools, and analytics providers. All partners are contractually required to maintain strong data protection and security standards. We use industry-standard security protocols and encryption to protect your information but cannot guarantee absolute security against all cyber risks.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to processing or request data portability
  • Withdraw consent to marketing communications
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at info@themissingpiece.ai. We will respond within a reasonable timeframe, typically within 30 days.

10. Changes to This Policy

We review and update this Privacy Policy periodically to reflect new technologies, regulations, or service changes. The latest version will always be posted on our website at themissingpiece.ai/privacy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at: